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Reviews

5

The staff is very professional and courteous. They are the repair shop for both of my cars. They also react quickly to any complaints. Dan is the man

5

I would like to say that I'm more than totally satisfied with the exceptional customer service from the service advisor managers, Dan and Roland. Manager Fred was an added dimension to this unique team of outstanding customer service. The high level of expertise that Dan pocesses is the best I've ever encountered in over five decades from any Auto repair facility in America. They are extremely honest in their diagnostic expertise. They were able to tell me that my initial assumption that my car's alternator was not changing the battery was not correct. They determined that the culprit was that the old battery had a dead cell which was unable to retain the charge, hence the car didn't start and had to be towed. They further determined that the ABS system was not performing upto par. Instead of charging me money to repair this issue, Dan advised me that the car was probably under the Hyundai warranty, and requested, I first communicate with the dealer so that the factory warranty and Hyundai could pay for the repair, not myself. This kind of honesty in a Auto repair facility is an exception and not the norm unfortunately 😕!!! Please keep up excellent work. Respectfully Submitted, Captain Nihal Perera

5

Unbelievably pleasant experience! Had use them with my previous auto years ago and was very pleased also. Recommend them all the way!

5

Good

5

These guys are pretty cool not gonna lie.

1

Service: Suspension Our family has been customers of this auto repair facility for more than a decade. The service was excellent, prices fair, and the staff very kind and professional. However, it has come under new ownership, and it appears that things have changed. We recently brought our truck in to have the suspension checked. Specifically, the tie rods. The service rep cited a $70 fee to diagnose the issue. He assured us that we would be back on the road by the end of day, and to expect a call. However, there was no call. Before closing, we called and the manager said the truck had a misfire, that they would need to keep the truck overnight, and to expect a call first thing in the morning. No call. So, we called the shop and the service rep told us that a mechanic had just started working on the truck, and that he was driving about trying to "replicate the issue." Sensing something amiss, we cancelled the work request and picked up the truck. There was no misfire. They never inspected the tie rods, which still rattle. Further, while driving afterward to meet with some professors at the university, the hood flew up on I-75 and Pines Blvd. forcing me to brake hard and pull over into the emergency lane. Doral Auto Repair staff did not properly secure my hood. (Our dash cam video is compelling.) When I requested to speak with the shop's owner, the service rep said that he would pass along the message along, but we have not yet heard back. For many years, I worked as an auto mechanic and managed a large repair facility, so I understand this business; the markups, diagnoses protocols, labor charges, etc. Now a disabled senior, I am unable to move like I once did, and we were willing to pay a premium at this shop in return for work that is done ontime, correctly, and safely. It was not, and that is why our family will not return to this shop.

5

Doral Auto Care is my go to vehicle repair choice in the Miami Area. They got me a great deal on towing to get my car there and actually completed the work that same day. Thanks guys!

5

5

My close friend knew the team over at Doral Auto Care would take care of me. An hour before closing on a Saturday the staff was still very welcoming. They thouroughly inspected my flat, filled up my spare and helped me realize I would be able to get a discount at the place I originally purchased the tire. Fred even followed up with a phone call to make sure I was getting the right replacement tire. I will definitely be getting work done with them in the future.

5

I came without appointment, very fast and great service